Privacy Policy
Our Policy
It is our policy at The Roots Digital to prioritize the protection of our clients’ data when they visit our platforms. Our primary focus is to maintain a high standard of privacy for all our users. Our privacy policy outlines how we collect and utilize your information to provide the best services possible, gathering data with the explicit consent of our clients and customers for the purpose of implementing various strategies, notifications, informational mailings, and more that we offer.
If any of our clients or customers later choose not to engage with us, then again, the data provided by you will be safeguarded in accordance with our policy.
Why Do We Collect Data?
Data collected by The Roots Digital is merely a tool for self-assessment; it is collected to enhance the quality of our services and provide you with information that is of prime interest to you. The data collected gives us insights into how many new clients we have attracted and what led them to explore our services.
Primarily, The Roots Digital gathers data to improve the services we offer and to tailor your experience and services related to your interface. We also use your data to analyze and measure our success in performance. For instance, aggregate data gives us an idea of the number of visitors we have attracted and how they navigate our platforms.
Information Collection and Communication
1- The information we gather about our clients and customers is entirely provided by them on a voluntary basis.
2- The data can be provided in various ways by users depending on the type of service they opt for.
3- For example, your credit card information may be shared with us if you have signed up on our website or while providing information over the phone. Our payment process is handled by a third party such as PayPal and Stripe.
4- The aforementioned companies will never retain, share, or store your information as they are solely tasked with processing the billing of our services.
5- If our client wishes to run a special campaign, we may require some information from them, which may include name, physical address, credit card information, and other relevant details in order to complete the task. The above information is required during the registration process.
6- It is strictly against our policy to correlate any information provided by clients with the data on the site. The information you provided during package selection is only used to provide you with relevant information regarding the service. If there is any change in your personal information, you may correct, update, or delete it by contacting us via phone call or through Email.
Revision Policy:
The Roots Digital assures you of unlimited revisions according to your specific packages. Clients can request modifications as per the package, and no additional fee will be charged. However, the design and concept will remain unchanged, and the client can request modifications on any one of the given options. Revisions on multiple options are either prohibited or will be charged separately.
The typical turnaround time for revisions would be 48 to 72 hours for logo and website design, 3 to 5 days for video projects, and the timeline for software development, apps, and games may vary depending on the scope of the revision. Similarly, the timelines for functionality and development modifications may also vary depending on the scope of work. The timeline for the revision of digital marketing strategy changes based on the involved analysis, mediums, budget, and overall plan size.
Changes to this privacy policy:
Our policy may evolve over time. However, upon changing our policy, we will update our valued customers accordingly. We reserve the right to amend our privacy statement, so we would advise you to stay connected with our website.